Shipping policy

Shipping Policy

At Flashbox, we are committed to delivering your coffee machines and accessories safely, securely, and on time. Once your order is placed, our team begins processing it as quickly as possible.

Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or high-order volume days, processing may take slightly longer.

Shipping Time

Estimated delivery time within the United States is usually:

5–10 business days

Delivery times may vary depending on your location, carrier availability, weather conditions, public holidays, and other circumstances outside our control.

Shipping Area

We currently ship to addresses within the United States of America.

Please ensure that your shipping address is accurate and complete before placing your order. Flashbox is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Shipping Carriers

We may use trusted shipping carriers such as USPS, UPS, FedEx, or other reliable logistics partners depending on the product, warehouse location, and delivery address.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

If we offer free shipping, it will be clearly displayed on the product page or checkout page.

Delayed or Missing Packages

If your package is delayed, please check the tracking information first. If the tracking has not updated for several days, you may contact us for assistance.

If your package is marked as delivered but you have not received it, please check with household members, neighbors, building management, or your local carrier office.

For support, contact us at:

📧 support@flashboxltd.store
📞 +44 7882 757368

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item, packaging, and shipping label. We will review the issue and assist you with the next steps.