Refund policy

Return & Refund Policy

At FlashBox, customer satisfaction is important to us. We want you to feel confident when purchasing our coffee machines and coffee accessories.

If you are not fully satisfied with your purchase, you may request a return according to the policy below.

Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • In unused or gently used condition
  • In its original packaging where possible
  • With all included accessories, manuals, and parts
  • Free from damage caused by misuse, improper handling, or unauthorized repair

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to misuse or neglect
  • Items with missing parts or accessories
  • Products returned after the 30-day return window
  • Items showing excessive wear, damage, or signs of improper use
  • Clearance, final-sale, or specially marked non-returnable items

How to Start a Return

To request a return, please contact us at:

Email: support@Flashboxltd.store
Phone: +44 7882 757368

Please include:

  • Your order number
  • Your full name
  • Reason for return
  • Photos or videos if the item is damaged or defective

Our support team will review your request and provide return instructions if your return is approved.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning your item. Driftbox is not responsible for returns lost in transit.

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.

Exchanges

We may offer exchanges for defective, damaged, or incorrect items depending on stock availability.

If an exchange is not available, we may offer a refund or replacement solution.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos or videos showing the issue.

We will review your claim and provide the best available solution.